Terms & conditions

These terms apply to all surf hire and purchases from Croyde Surf Shop. We keep things simple, fair, and straightforward.

Surf Hire

All hire equipment remains the property of Croyde Surf Shop. By hiring, you agree to take reasonable care of the equipment during your hire period.

You must be 18 or over to hire equipment.
Equipment is used at your own risk.
You should be able to swim and be confident in the sea.
Please follow lifeguard advice and local conditions at all times.
It is your responsibility to ensure the equipment is suitable for your needs and ability before use.

Use at Your Own Risk

All equipment is hired and used at your own risk. Participation in surfing and bodyboarding carries inherent risks.

Croyde Bay Surfing Ltd cannot accept responsibility for any injury, loss or damage that may occur while using hire equipment.

Please ensure you are confident in the sea, follow lifeguard advice, and use equipment safely at all times.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

Collection & Returns

All hire equipment must be collected from and returned to the shop.
Please return equipment on time to avoid additional charges.
Late returns may be charged at the standard hire rate.
Collection times provided at checkout are preferred times only and cannot be guaranteed during busy periods.

Deposits & Identification

We may require valid photo ID and/or a payment card as security for hire equipment. We reserve the right to refuse hire if suitable identification cannot be provided.

Cancellations & Refunds

Cancellations made more than 24 hours before your booking will receive a refund (minus any processing fees).
Cancellations within 24 hours are non-refundable.
Once hire has started, refunds are not available.
No refunds are given due to weather, surf conditions, or personal preference once hire has started.
In some cases, we may offer a credit at our discretion.

Damage, Loss & Responsibility

You are responsible for all equipment during your hire period.
Any damage beyond normal wear and tear may be charged.
Equipment must be used for its intended purpose only.
Damage caused by misuse or neglect may be charged.
Lost, stolen or unreturned equipment will be charged at replacement value.
Equipment not returned may be treated as lost.

Children

Equipment used by children must be supervised by a responsible adult at all times.

Second Hand Boards

All second hand boards are sold as seen.

We provide honest condition descriptions, but signs of use should be expected.
We recommend checking boards in-store before purchase where possible.
Second hand items are non-refundable.

Retail Purchases

New products may be returned in accordance with your statutory rights.

Items must be unused and in original condition.
This does not apply to used or second-hand items.

Online Orders

All bookings and purchases are subject to availability. In the unlikely event that an item is unavailable, we will contact you to arrange an alternative or refund.

General

We reserve the right to refuse hire at our discretion.
All prices and availability are subject to change.

If you have any questions, just pop into the shop or get in touch – we’re always happy to help.

The act of using this website constitutes acceptance of these terms.